FAQs

What forms of payment do you accept? We accept MasterCard, Discover, American Express, PayPal and Apple pay.

How long will it take before my order ships? Once your order is placed, it may take up to 3 business days to process depending on items requested.  **Some items may ship separately.

How long will it take for my order to arrive?  Product delivery times will vary.  We use manufacturers from around the world to bring unique and speciality items to our customers, therefore not every item will come from the same warehouse.  Your items will ship via USPS and will be assigned a tracking number.  **Some items may ship separately.

Do you offer / accept cards? Unfortunately we do not accept or offer gift cards at this time.

When will my credit card be charged?  Your card will be charged immediately, then we will begin to process your order.

How is my personal information used or shared? We will use your information for our marketing and update purposes only.  We will never share or sell your personal data.

How do I track my order?  Once your order is shipped, you will receive a confirmation email with USPS tracking detail.  Please use the information provided in the email to track your product(s) via usps.com.  **Some items may ship separately.

 

100% Money Back Guarantee

We offer a 100% money-back guarantee, with no questions asked. If for any reason you are not satisfied with your purchase and desire a refund (within 30 day of purchase), email our customer support team at sales@shopnewthoughts.com  Please indicate the reason why you are requesting a refund so we can better improve our services.  We will refund your purchase price within 3-5 business days.

 

For further inquiries, please email our support team:  sales@shopnewthoughts.com.